Terms of Service
Ivaira Diamonds Terms of Service
Last Updated: 29-07-25
By accessing our website or purchasing our products, you (“you” or “Customer”) agree to be bound by these Terms of Service, our Returns & Refunds Policy, and any additional guidelines posted on our site. If you do not agree with any of these terms, please do not use our website or order our products.
1. Introduction
Ivaira Diamonds (“we”, “us”, or “our”) is a premium jewellery company based in Chennai, India. This website provides you with access to our products and services. By visiting our site or making a purchase, you enter into a binding agreement governed by these Terms of Service.
2. Eligibility
• You must be at least 18 years of age (or have parental/guardian consent, where applicable) to make a purchase.
• You must have a valid credit or debit card, or any other approved payment method.
• We reserve the right to refuse service or cancel orders at our sole discretion.
3. Online Store Terms & Order Processing
• Consent & Agreement: Your use of our website and engagement with our services indicates your acceptance of these Terms of Service.
How to Buy:
• Orders placed through our website constitute a direct transaction with Ivaira Diamonds.
• You will receive an email confirmation upon placing an order.
• Orders may be subject to verification checks, and we reserve the right to cancel or place orders on hold if payment is declined or further information is required.
Store Terms:
• We reserve the right to limit sales to specific persons, geographic regions, or jurisdictions.
• Product availability, descriptions, and quantities are subject to change without notice.
4. Product Information & Pricing
• We strive to present accurate descriptions and images of our jewellery. However, colours and details may vary slightly due to screen settings or lighting.
• Prices and promotions may change without prior notice. In the event of a pricing error, we reserve the right to place your order on hold or cancel it.
• All orders are subject to our product-specific terms, including those governing custom or personalised jewellery.
5. Shipping & Delivery: Please refer to our ‘Ivaira Diamonds Returns, Refunds & Exchanges’ Policy
6. Returns, Exchanges & Lifetime Buyback: Please refer to our ‘Ivaira Diamonds Returns, Refunds & Exchanges’ Policy
7. Third-Party Links & Optional Tools
• Our website may contain links to third-party websites or tools for your convenience. We do not control or endorse these sites and are not responsible for their content or practices.
• Use any third-party tools at your own discretion and awareness; their terms and conditions will govern your use.
8. Use of Our Content
• All content on our website—including images, text, designs, and logos—is the property of Ivaira Diamonds.
• Unauthorised reproduction or commercial use of our content is strictly prohibited.
• We reserve the right to remove any content submitted by users that violates our policies.
9. User Submissions & Feedback
• If you submit comments, suggestions, or creative ideas, you grant us the right to use them without any obligation to compensate you.
• You must not submit content that is unlawful, defamatory, obscene, or that infringes on any third-party rights.
• We are not obligated to monitor or respond to any user submissions.
10. Personal Information
• Your personal information is governed by our Privacy Policy. Please review it to understand how we collect, use, and safeguard your data.
11. Accuracy, Inaccuracies & Omissions
• While we aim to provide accurate information, our website may occasionally contain errors or outdated details.
• We reserve the right to correct any inaccuracies or omissions and update information at any time without prior notice.
12. Prohibited Uses
You agree not to use our website or services for any unlawful or unauthorised purpose, including but not limited to:
• Transmitting harmful software or viruses.
• Violating intellectual property rights.
• Engaging in fraudulent or abusive behaviour.
• Interfering with the functionality or security of our website.
Any violation may result in the termination of your access to our services.
13. Disclaimer of Warranties & Limitation of Liability
• Our services and products are provided “as is” without any warranties, either expressed or implied.
• We do not guarantee uninterrupted, secure, or error-free service.
• In no event shall Ivaira Diamonds or its affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our services or products—even if advised of the possibility of such damages.
• Some jurisdictions may not allow the exclusion or limitation of liability for incidental or consequential damages; if so, our liability will be limited to the maximum extent permitted by law.
14. Indemnification
You agree to indemnify, defend, and hold harmless Ivaira Diamonds and its affiliates, officers, directors, employees, agents, and suppliers from any claims, damages, or expenses (including reasonable legal fees) arising out of your use of our website or your breach of these Terms of Service.
15. Severability
If any provision of these Terms of Service is deemed unenforceable or invalid under any applicable law, that provision will be severed and will not affect the enforceability of the remaining terms.
16. Termination
• These Terms of Service remain effective until terminated by either you or Ivaira Diamonds.
• We reserve the right to terminate or suspend your access to our website at any time, without notice, for any violation of these Terms.
• Termination does not affect any obligations incurred prior to the termination date.
17. Entire Agreement
These Terms of Service, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and Ivaira Diamonds regarding your use of our website and services. They supersede any prior agreements or communications.
18. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the jurisdiction of the courts in Chennai, Tamil Nadu.
19. Changes to Terms of Service
• We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page and will become effective immediately upon publication.
• It is your responsibility to review this page periodically. Your continued use of our website constitutes acceptance of the updated terms.
20. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us using the details below:
Address:
79, TT Krishnamachari Rd, opposite to Narada Gana Sabha, CIT Colony, Alwarpet, Chennai, Tamil Nadu 600018
E-mail: Grandeurdiamondjewellers@gmail.com
Phone: +91 7010012487
Thank you for choosing Ivaira Diamonds. We are committed to providing you with exceptional jewellery and customer service. Enjoy your shopping experience!